The Dermatology Group P.C.

Reviews about The Dermatology Group P.C.

• Deborah Montanez

  Nov, 20 2018
  ★ ★ ★ ☆ ☆
  So I found them on the internet and as far as medical effectiveness they had good reviews. So I sent my fiancé there because he needed a new dermatologist. When he went he had told me that the doctors were very knowledgeable. So I thought great we did well. However he had told me that the wait was horrendous. So later I had my own issue I hadn’t addressed in years and it was time to stop avoiding it. The first time I visited receptionists were courteous, helpful, effective. I was thinking my fiancé was just exaggerating one bad experience. However I had to take a day off from work in order to make sure my procedure was ok since I was experiencing some pain and discomfort succeeding the procedure. Omg what a terrible experience. Different batch of receptionists and they were awful. They were rude, patronizing, condescending and unfriendly. Furthermore did zero to ease my worry. These people don’t realize they are the first thing patients see and their attitude matters. Like it or not although this is healthcare, it’s still a business, and they aren’t the only dermatology group. My first instinct was to call a new group and never come back. If it wasn’t for the fact that my fiancé comes here frequently, I would have put her in her place but instead I remained silent and expressed my slight dissatisfaction with the attending medical assistant. Moreover that same receptionist was rude to another man that had set aside time from his job for an appointment here as well, ( I wasn’t trying to eavesdrop, the conversation was quite loud happening right in front of me) he was clearly upset but was clear with her that his mood was not being directed at her and was just upset becsuse his appointment was not on the schedule and he had taken time from work. In the end, as upset as that other patient was, he thanked her maintained composure and left. In short this is the problem with allowing corporations to take over something as simple as your dermatologist. This group is owned by a Corp not a mom and pop which is probably why they don’t care that the face that greets you is rude knowing you can take your business elsewhere. However horrible the front end exprience was, the medical professional that attended me was wonderful, Alisha she actually made me not want to post this review and forget how rude the front staff was to me. Her courteousness, expertise, and kind attitude made a horrible experience tolerable. So the medical staff is wonderful as long as you can tolerate the non welcome you will receive at the door. I like to be open about my experience so that people can make their own judgement call as to what they choose to do rather than rant like a lunatic without purpose. I find sharing all of my experience gives people the ability to make their own judgment call.

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